At Lecudo, we want you to be completely satisfied with your purchase. Here’s how our return policy works:
Return Period
You have 14 days from receipt of your order to initiate a return or exchange.
Refund Eligibility
Items must be unused, in their original condition, and with all tags attached to be eligible for a refund.
Refund Rejection Criteria
We may reject refund requests under the following conditions:
- The item shows signs of wear or damage.
- Original tags or packaging are missing.
- Returns are initiated after the 14-day return window.
- The item was purchased during a clearance or promotional sale marked as final sale or non-returnable.
How to Return Items
To start a return, please email us at [email protected] within 14 days of delivery. Provide your order number, reason for return, and any relevant details.
Return Instructions
Once approved, you will receive return shipping instructions and a return authorization. Please securely package the item with its original tags and send it to:
- Vietnam: 8 To Hien Thanh, Duc Ninh, Dong Hoi, Quang Binh 47000, Vietnam
- United States: 2862 Walnut Ave, Tustin, CA 92780, United States
Processing Refunds
Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly.
Need Assistance?
For further assistance with your return or any questions about our policy, please contact us at [email protected]. We are here to help!