Welcome to the 1570 Integrity Dr E, Columbus, OH 43209, United States FAQ page. Here, you’ll find answers to some of the most commonly asked questions about our Jewelry and gifts for family, as well as information about ordering, shipping, and customer support. If you have any additional questions or need further assistance, please don’t hesitate to contact us.
Product Information
What types of jewelry do we offer?
We offer a wide range of jewelry, with stainless steel quality
- Forever Love Necklace
- Cuban Link Chain
- Alluring Beauty Necklace
- Love Knot Necklace
- Interlocking Hearts Necklace
- Love You Forever Bracelet
Are the cards customizable?
Yes, many of our products are customizable. We accept design samples and send them to customers for review before ordering and production.
Do you provide information about the quality of the products?
Yes, the specifications of each type of jewelry are in the description of each individual product. If you need to learn more about each type and compare, please contact us via Email
Ordering
How do I place an order?
To place an order, simply browse our website, select the trailer you wish to purchase, and follow the checkout process. You will receive an order confirmation email with details of your purchase.
Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact us as soon as possible. Once an order is in processing or has already been shipped, changes or cancellations may not be possible.
Do you offer financing options?
We do not provide financial services for purchases.
Payment
What payment methods do you accept?
We accept various payment methods, including major credit cards and other secure payment options available at checkout.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Our payment processors adhere to strict security protocols to ensure the safety of your data.
Shipping
How much does shipping cost?
Flat shipping fee for orders is $7.99. Orders over $48 are free shipping.
What are the estimated delivery times?
Delivery times typically range from 6 to 9 business days from the date of shipment, depending on your location.
Do you offer international shipping?
Currently, we only ship within the continental United States. We do not offer international shipping at this time.
What should I do if I do not receive my item or my product is faulty?
If you notice any damage or do not receive your item within the expected time, please contact us via email for support: [email protected].
We will assist you in resolving the issue including refunding you or shipping you a replacement product.
Returns & Refunds
What is your return policy?
Our return policy is detailed on our Returns & Refunds Policy page. In general, items must be returned in their original condition.
How do I request a return or refund?
To request a return or refund, please contact our customer support team with your order number and details of the issue. We will guide you through the return process and provide instructions for sending the item back to our address:
7901 4th St N, STE 300, St. Petersburg, FL, 33702, United States
Warranty and Support
Are your trailers covered by a warranty?
Yes, all jewelry sold by 1570 Integrity Dr E, Columbus, OH 43209, United States is covered by a specific warranty policy. Warranty terms and conditions may vary depending on the specific product. Please contact us directly via email [email protected] or +84 (837)-406-635
How can I get support for my jewellery product?
For support please contact our support team at [email protected] or +84 (837)-406-635.
Accounts and Privacy
Do I need an account to place an order?
No, you do not need an account to place an order. We do not offer account registration.
How is my personal data protected?
We are committed to protecting your personal data. The CGU Personal Data page provides details on how we collect, use and protect your personal information.
How can I update my account information?
We do not support account creation, if you would like to create an account to be able to manage your products and orders, please contact us via [email protected] or +84 (837)-406-635.
We are here to help and ensure you have a positive experience with 1570 Integrity Dr E, Columbus, OH 43209, United States.